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Sneha Thakkar's avatar

This really lands, Susan, especially the way you collapse all the AI theater down to CM per AI-driven action. That single question cuts through an enormous amount of narrative fog.

What struck me is that even one step before that, many teams (and investors) aren’t clearly measuring whether the AI is changing the customer outcome at all. We jump straight to blended margins, adoption, or “costs will come down,” without instrumenting whether uncertainty, effort, or decision friction is actually reduced per action.

Your framing makes it clear why that gap matters: if you can’t tie an AI action to both outcome change and CM, you’re underwriting belief, not leverage. The fact that this still feels uncomfortable for many angels says a lot.

Jean-Paul Paoli's avatar

Spot on. Unlike Saas, 'intelligence' isn't a fixed asset—it's a consumable :)

I’d add that even if raw compute / AI costs drop, the 'marginal cost per action' likely won't hit zero because founders and customers may want to trade those savings for the next, more expensive model or 'fancier' features. It’s hard to see if there is a level where you will be able to “pocket” the efficiency that AI research produces. I believe that’s also what’s at play with OpenAI, you need to push ads because it’s hard to sustain the cost of free users and delivering frontier performance for those !

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